Peters Research Ltd understands that your privacy is important to you and that you care about how your personal data is used. We will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
In this Policy the following terms shall have the following meanings:
the term ‘PRL’ shall be taken to mean: Peters Research Ltd
Peters Research Ltd (PRL) is registered in England under company number 3435465.
Registered address: Bridge House, Station Approach, Great Missenden, Bucks, HP16 9AZ, UK.
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and the Data Protection Act 2018 (collectively, “the Data Protection Legislation”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
We collect and retain information about you when you:
|Identity Information: including your title and name|
|Contact information: including your email, address, and phone number.|
|Business information: including business name, address, EU VAT registration number (where applicable).|
Under the Data Protection Legislation, we must always have a lawful basis for using personal data. The following table describes how we may use your personal data, and our lawful bases for doing so:
|What We Do||What Data We Use||Our Lawful Basis|
|Allow you to download and unlock our software.||Identity, Contact, Business.||Contract.|
|Send you invoices.||Identity, Contact, Business||Contract.|
|Send notifications of software updates.||Identity, Contact, Business.||Contract.|
|Provide technical support.||Identity, Contact, Business.||Contract.|
|Advise you of the latest software updates, releases, and new feature||Identity, Contact, Business.||Legitimate Interest.|
|Inform you about our training programme||Identity, Contact, Business.||Legitimate Interest.|
|Maintain our customer database||Identity, Contact, Business.||Consent.|
We will only use your personal data for the purpose(s) for which it was originally collected. We will not share your information with third parties.
We will retain your data for as long as we offer services and products related to elevator traffic analysis, simulation, and dispatching.
We will only store your personal data within the UK. This means that it will be fully protected under the Data Protection Legislation.
The security of your personal data is important to us, and to protect your data, we take a number of measures, including the following:
We will not share any of your personal data with any third parties for any purposes, subject to the following exceptions.
In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
You may access certain areas of our website without providing any personal data at all. However, to use all features and functions available you may be required to submit or allow for the collection of certain data.
If you want to know what personal data we hold about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 14.
We will respond to your subject access request within one month of receiving it.
Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to accept those Cookies.
The table below details the cookies we use:
|Name of Cookie||Provider||Purpose|
|tk_ai, tk_lr, tk_or, tk_r3d, tk_rl, tk_ro, tk_tc||JetPack Plugin on WooCommerce||Statistical – to improve user experience|
|Woocommerce_cart_hash||WooCommerce||Functional – to store items in shopping cart|
|woocommerce_items_in_cart||WooCommerce||Functional – to store items in shopping cart|
|Wp_woocommerce_session_*||WooCommerce||Functional – to store performed actions on the website.|
|KHcl0EuY7AKSMgfvHl7J5E7hPtK||PayPal||Functional – to support online store payment services|
|LANG||PayPal||Functional – to support online store payment services|
|cookie_check||PayPal||Functional – to support online store payment services|
|enforce_policy||PayPal||Functional – to support online store payment services|
|l7_az, ts, ts_c, x-pp-s||PayPal||Functional – to support online store payment services|
|akavpau_ppsd||PayPal||Functional – to support online store payment services|
Under the Data Protection Legislation, you have the following rights.
For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in Part 16.
It is important that your personal data is kept accurate and up to date. If any of the personal data we hold about you changes, please keep us informed.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office. They can be contacted at:
+44 (0) 303 123 1113
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, UK.
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please fill in the form at the bottom of the screen or send an email us at: